Return Policy

 

At Aegean Concept, we understand that customer satisfaction is paramount. Our return policy is designed to provide a clear and fair process for returning products, ensuring that our customers can shop with confidence. This document outlines the terms and conditions under which returns are accepted.

All returns must be initiated within 30 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This policy applies to all products, including our Turkish beach towels, which are known for their luxurious softness and quick-drying capabilities.

To initiate a return, customers should contact our customer service team via email or phone. Upon approval, customers will receive instructions on how to return the item. It is important to note that customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item. In such cases, Aegean Concept will cover the return shipping costs.

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the return. If approved, a refund will be processed to the original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

In the event that a customer receives a defective or damaged item, it is essential to report the issue within 48 hours of receipt. We will work diligently to resolve the issue, either through a replacement or a full refund, depending on the customer's preference and product availability.

For exchanges, customers are encouraged to return the original item and place a new order for the desired product. This process ensures that customers receive the correct item without delay.

We reserve the right to refuse returns that do not comply with our policy. This includes items that have been used, altered, or damaged. Our goal is to maintain the highest quality standards for our products and ensure that all customers receive items that meet their expectations.

For any further questions regarding our return policy, customers are encouraged to reach out to our customer service team. We are committed to providing a seamless shopping experience and addressing any concerns that may arise.